Expert

Our partners are leading the industry.

TalkTerms has been designed by a team of claim and dispute resolution experts, borne out of many years of experience in their respective fields.

We work exclusively with our partners at CCODR, an industry leading panel of experts who are approved by Chartered Trading Standards as Alternative Dispute Resolution (ADR) providers. In addition, they work to an industry approved code of conduct which is approved by the Chartered Trading Standards Institute Consumer Code Scheme and in turn ensures the best in customer experience. The panel are all fully trained in using our platforms to provide added piece of mind.

We believe everyone deserves to be treated fairly.

All members of the CCODR panel are certified professionals. Whether they are a Mediator, an Arbitrator, an Adjudicator, or an Early Neutral Evaluator, they all must firstly evidence that they are qualified to the highest industry standards and thereafter evidence their continuing professional development compliance.

Parties’ peace of mind is essential and consequently every member of the panel must hold insurance for their particular area of practice.

Every panel member understands the need for effective communication and a smooth delivery of their service. All panel members can be contacted directly, after appointment and will guide users through the process in a transparent and totally confidential manner.

Each panel member has been exclusively trained to use TalkTerms Engage, thereby enhancing the Online Dispute Resolution (ODR) process. This ensures all users are able to fully contribute to resolving their dispute, and are seamlessly connected throughout the process.

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